Reference

Terms That Cover Your Account on 24winbd

These terms set out what you agree to when you open an account with 24winbd and use our services — including deposits via bKash, Nagad or Rocket, withdrawals, and access to our lobby.

Account eligibility requiredbKash, Nagad, Rocket coveredBangladesh region dependentOne account per personTerms subject to change
24winbd Terms That Cover Your Account on 24winbd
HOW WE HANDLE YOUR ACCOUNT

Security, Data and Account Practices

We hold account and transaction data only as long as it is needed for operational and regulatory purposes. Your personal information is used to verify your identity, process bKash, Nagad and Rocket transactions, and manage your account. We do not sell your data to third parties. If you want to know what data we hold, or if you want to request a correction, contact support in writing and we will respond within a reasonable timeframe.

Account Security

Your account is protected by a password and OTP verification. We never ask for your PIN or wallet password; any message claiming otherwise is not from us.

Data Retention

We keep transaction records — including bKash and Nagad deposit history — for the period required by our operating obligations. You can request a summary via support.

Cookie Use

We use cookies to keep your session active across devices. Logging in on mobile and switching to browser does not interrupt your account state or open transaction.

Terms Change Requests

You cannot modify the terms unilaterally, but you can contact us to flag a concern or request clarification on any clause — we review every written request.

CONTACT US DIRECTLY

Reach Us About Any Terms Query

If you have a question about these terms — whether it concerns your account status, a specific transaction via bKash or Nagad, or how a rule applies to your situation — our support team is the right place to start. We handle terms-related queries through the channels below, and we aim to respond with a clear, direct answer rather than a standard form reply.

Live Chat Open the chat widget in the lobby for terms queries. Available during platform operating hours; a support agent will read your question and respond directly.
Email Support Write to our support address for detailed terms questions — account restrictions, wallet eligibility or regional access. We respond with specific reference to the relevant clause.
Account Help Centre Access the Help section from your account dashboard to find quick answers on common terms topics including deposit rules, withdrawal conditions and account-closure steps.

Common Questions About These Terms

The questions below cover what we hear most often about account rules, payment terms and eligibility. If your question is not here, reach out through live chat or email and we will give you a direct answer.

Yes. Every transaction processed through bKash, Nagad or Rocket is covered by these terms. The wallet provider's own terms also apply to the transfer itself on their end.

Access depends on your local law and the region we serve at the time. It is your responsibility to confirm that using the platform is permitted under the laws that apply to you.

We publish the updated version on this page. Continuing to use your account after the update takes effect means you have accepted the revised terms. Check this page periodically.

No. Each person may hold one account only. If we detect duplicate accounts, we will close the extras and review any associated balance under our account-management policy.

Contact support in writing through email or live chat. State clearly that you are requesting an account data summary and we will respond within a reasonable timeframe.

Write to us through email support with your account reference and the specific clause you are querying. We will review the case and respond with a direct explanation.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.